We are Toyota Material Handling Nederland (also known as TMHNL), with offices at Stevinlaan 4 6716WB EDE.
TMHNL is part of the TICO Group. For more information, please see our website under ‘About us’.
If you have any questions, remarks or complaints in relation to the processing of your data, you can contact us at firstname.lastname@example.org.
a. Name, title, gender
b. Your contact details and personal account or registration details as well as your company name and business location including address, telephone number, VAT number and your email address.
c. Information about your requests and purchases
d. Our communication with you
When you send us an email or chat with us online or via social media, we register your communication with us. When you call us, our customer support will register your questions or complaints in our database.
e. Information we collect when you use our websites, apps and other digital media
- When you visit our websites, we may register your IP address, browser type, operating system, referring website, web-browsing behaviour.
- We may receive an automatic notification when you open a newsletter or click on a link in such newsletter.
- With your permission we may collect your location data.
f. Information in relation to social media
g. Information you choose to share with us
You may choose to share information with us, for example when you leave a comment for us on Facebook, fill out a customer survey or submit an entry for an event.
In the following, we will explain which data we collect, process and use when and for what purpose.
If you do not register to use our online shop, or if you provide us with any information, we only collect the data that your browser transmits to enable you to visit our online shop. These are:
If you would like to order products via our online shop, you must register and create a customer account in which the data you provide (company name, address, e-mail address, other contact data) are stored on our servers.
Also, in the case of registration for our online shop, the data mentioned under "3.1" are collected.
a. To contact you in connection with contractual negotiations and to process your inquiries.
Should contracts be concluded, the data will be used to process the contracts. In this regard, your data may be passed on to a commissioned shipping company and, where necessary, a transfer of your payment data to our payment provider. To prevent unauthorized access by third parties to your personal data, especially financial data, the order process is encrypted using SSL technology.
b. To provide our online services and mobile apps to you
- Some of our online services use your location, for example to show you the nearest location of your interest.
- To ease your use of our online services, we may analyse the data we collect when you use our digital media and combine it with information collected via cookies and similar technologies (please see above). For example, to understand which digital channel (email, social media) or device (desktop, table or mobile) you prefer, so we can restrict our communication to that channel or device.
c. To communicate with you
We use your contact details to communicate with you, answer your questions or handle your complaints.
d. For statistical research
- General. We use automatic tools to perform statistical research into general trends regarding the use of our services, websites, and social media and the behaviour and preferences of our customers and users.
- Data. To perform our research, we may merge and analyse the different types of data as described above. We will only use aggregated data and do not use name, email address or other directly identifying information. We may also combine such aggregated data with information we receive from our authorized dealers or from public sources. Without your consent we will not use sensitive data for this statistical research.
Statistical research helps us to develop better services and offerings, to provide more responsive customer support and to improve the design and content of our websites.
e. For direct marketing purposes
- General. We may use your personal information to send you newsletters, brochures, promotions or other marketing communications.
- Categories of data. To understand what is relevant to you, we may use automatic tools to analyse your personal information. For this purpose, we may use and combine the information described above. We may also combine such aggregated data with information we receive from our group companies or from public sources. Without your consent we will not use sensitive data for this statistical research.
- Benefits. We use the results of our analysis to tailor our marketing communications to your specific interests and preferences. For example, if our analysis shows that you may be interested in certain types of machines or a specific service we may customize our newsletter and websites with offers and content that we believe will be relevant to you.
- Channels. We may use different channels for our marketing communications, such as e-mail, social media and your personal online account.
- Custom audience targeting. We may participate in Facebook’s Custom Audience program, which enables us to display personalized ads to you when you visit Facebook. We may share your email address or another identifier to Facebook to enable Facebook to determine if you have a Facebook account. We may use similar programs from other social networks. You may opt-out of participation in our Facebook Custom Audience (or similar programs) by sending an email, from the email address you are opting out of, to EMAIL. For more information on custom audience targeting, please see the website of your social media provider.
- Object or revoke. You may object or revoke your consent for receiving marketing communications at any time by following the instructions in the relevant marketing communication or by contacting us at email@example.com.
a. For the support services we involve
We use third parties to provide our services, such as IT suppliers, social network providers, marketing agencies, credit and charge card companies and anti-fraud screening service providers. All such third parties will be required to adequately safeguard your personal data and only process it in accordance with our instructions.
b. Third party websites.
a) Controls to prevent unauthorised persons from gaining access to processing systems used for the processing or use of personal data (access controls) are implemented and reviewed.
b) Controls to prevent the use of processing systems without authorisation (access controls) are implemented and reviewed.
c) Controls to ensure that persons with access to processing systems have access only to the personal data to which they are entitled to have access, that personal data cannot be read, copied, modified or deleted without authorisation in connection with processing or use and after storage (access controls) are implemented and, where appropriate, reviewed.
d) Controls to ensure that personal data cannot be read, copied, modified or deleted without authorisation in connection with electronic transfer or transmission (transfer control) are implemented for all external communications.
e) Controls to ensure that it is possible to monitor and determine whether and by whom personal data has been entered in processing systems, modified or deleted (input control) are implemented using access controls, secure development and, where possible, vulnerability testing of interfaces.
f) Controls to ensure that, where personal data is to be processed in accordance with instructions, the personal data is processed entirely in accordance with the instructions provided by the principal are implemented through careful monitoring of sub-processors.
g) Controls to ensure that personal data is protected against accidental destruction or loss (availability control) are implemented through a combination of administrative and IT security controls for services and infrastructure.
h) Controls to ensure that data collected for different purposes can be processed separately are implemented through secure development and, where possible, logical and physical separation.
If you do not wish to store your data, we ask you to refrain from registering in our online shop. For technical reasons, it is not possible to differentiate between individual users, so that all users must agree to the data collection / usage. Exceptions are unfortunately not possible.
You can request access to and you have the opportunity to update and amend your personal data. And you can exercise any other rights you enjoy under applicable data protection laws, including, for example, objection to the processing of your personal data. All you must do is send your written response, accompanied by a copy of your proof of identity, to firstname.lastname@example.org. A revocation of your consent also deletes your registered profile. Our online shop is then no longer usable for you. Please note that even if your profile has been deleted, we may retain information on individual transactions for accounting purposes or to process or process this transaction.
You may say no to receive marketing communications at any time by following the instructions in the relevant marketing communication or by sending an email to email@example.com.
Finally, please remember that you, should you wish to do so, are always entitled to lodge a complaint with the relevant data protection authority, such as such as Autoriteit Persoonsgegevens.